I was sitting in the audience in Newcastle, UK in April 2012, and Paul got up on the stage to talk. About 5 minutes into the talk I was sending him an email asking if he would be willing to do a podcast. That’s how good his talk was.
It may sound obvious that we need to take client needs and wants into account when we do website design, but that’s not all Paul covers in his book Client-Centric Web Design, and that’s not all we talked about during our podcast.
You can listen to the podcast by clicking on this link It’s 30 minutes in length. Here’s a sampling of what we talk about:
- The relationship between client-centric vs. user-centered design
- How you communicate with the client affects the success of your project — what to do and not do
- How to manage client expectations
- Why and how collaboration with the client affects your project
- Why limiting the number of iterations is a bad idea
- Why clients get nervous and how to avoid it
- Why structured feedback is critical, and how to do it
- Why you should never ask your client “What do you think?”
If you work on web design projects of any kind, I suggest you listen to this podcast!