Part of the work I do is to consult, mentor and teach how to design technology products so that they better fit how people work, think, and play. The teams I work with often ask me for my ideas on the best books to read in this field. So I thought I’d update my list of favorite usability and user experience books.
There are lots of great books these days, and I’m limiting the list here to 10, so chances are you have a favorite that I’ve not included. Let me know what your favorites are in the comments.
I have an Amazon affiliate account, so I’ve linked to the books on Amazon if you are interested in purchasing, or even just getting more info.
The list below is in no particular order:
1. Don’t Make Me Think by Steve Krug. Steve is such a great writer (and an all round great guy!). He has a way of cutting through all the chatter and clutter and bringing out the essence of a topic. If you are going to get one book for your team to introduce them to human-centered design thinking, then this should be the book.
2. Rocket Surgery Made Easy by Steve Krug is the other necessary book if you are doing usability testing. And you ARE doing usability testing, right? This book will teach you everything you need to know about how to plan and conduct a user test of your product.
3. Forms That Work by Caroline Jarrett and Gerry Gaffney. If you are designing anything that has a form: a web page, web app, software application, mobile app, or even a paper form, you must read this book. It’s practical and also conceptual — my favorite book on form design.
4. Usable Usability: Simple Steps For Making Stuff Better by Eric Reiss. Eric combines what usability is, why it’s important, and how you do it, in one easy to read book. Give this book to anyone who needs to understand an overview of usability concepts in an interesting and practical way. Written with wit and clarity.
5. Communicating the User Experience: A Practical Guide for Creating Useful UX Documentation by Richard Caddick and Steve Cable. In an era where many are calling for “lean UX”, and the end of the formal deliverable, I am going to be so bold as to say that there are many times and situations when you should create deliverables for communicating your user experience work, and luckily this book will show you how to do that. It’s practical and innovative at the same time. A must-read for practitioners who have to create deliverables for their projects.
6. Smashing UX Design: Foundations for designing online user experiences by Jesmond Allen and James Chudley. This book has everything. It will walk you through the idea of user centered design, teach you the details of how to do everything (stakeholder research, user research, wireframing, prototyping, user test, etc etc,) and then will show you how they did it with case studies. A great book for the UX practitioner, whether new or experienced.
7. Client Centric Web Design by Paul Boag. Have you ever had your design or UX project blow up? Misunderstandings with clients? Then you need to read this book. Paul takes the point of view of the client, not just the user. This book has critical advice for anyone who works on web design/UX design projects for clients. Unless you are only designing your own personal website, you need to read this book. It’s not available on Amazon, just through his site.
8. Measuring the User Experience by Tom Tullis and Bill Albert. Need metrics? Need numbers to back up your impressions? This is the go to book for everything measurable about the user experience. Really thorough and detailed.
9. Quantifying the User Experience: Practical statistics for user research by Jeff Sauro and James Lewis. The word “statistics” scares a lot of people. I love statistics, but I understand that many others don’t. Whether you love ’em or not, you should read this book. If you are friends with stats then you’ll enjoy the book. And if you’re not you really NEED to read it! Don’t be afraid. Jeff Sauro is a master at getting people to understand the why and how of stats for user experience.
10. Card Sorting by Donna Spencer. This is a little book and just about one topic, card sorting, but it’s a great book and worth reading and having on your bookshelf if you need to learn about the user research technique of card sorting. It also has lots of great information about user research in general.
and one more bonus book: I hope you forgive me, but I’m going to recommend my own book: 100 Things Every Designer Needs To Know About People.
Which makes 11!
(You might also be interested in my top 10 Psychology books to read.)
What are your favorites?