Bringing Emotional Intelligence To Machines: An Interview With Pamela Pavliscak


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Do we know enough about human emotions to start building them into our technology? Isn’t human emotion the one thing that differentiates us from machines? What does it mean to build emotional artificial intelligence? These are some of the questions we discuss with Pamela in this episode of the Human Tech podcast.


Pamela’s upcoming book is Emotionally Intelligent Design, and is available for pre-order on Amazon.

The best ways to reach Pamela are:

Twitter: @paminthelab or https://twitter.com/paminthelab
LinkedIn: https://www.linkedin.com/in/pamelapavliscak/
https://www.changesciences.com/
https://soundingbox.com/

A Closer Look At Concession, or “The Foot In The Door” Technique


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Do you want people to say “yes” to a request you make? In this episode of the Human Tech podcast we take a closer look at the original research on concessions and the Foot in the Door technique. We discuss what works, what doesn’t and why.

Here’s the reference for the study we are looking at:

Cialdini, R. B., & Et al. (1975). Reciprocal concessions procedure for inducing compliance: The door-in-the-face technique. Journal of Personality and Social Psychology31(2), 206-215. doi:10.1037/h0076284

Human Tech is a podcast at the intersection of humans, brain science, and technology. Your hosts Guthrie and Dr. Susan Weinschenk explore how behavioral and brain science affects our technologies and how technologies affect our brains.

You can subscribe to the HumanTech podcast through iTunes, Stitcher, or where ever you listen to podcasts.

Change Your Organization By Changing Your Meetings


Cover of the book Meeting DesignMeetings are everywhere. Whether it’s a team meeting at work, or a committee meeting of the local music society you volunteer for, a lot of us spend a lot of time in meetings. How many of those meetings are actually enjoyable, productive, and satisfying?

Forget about the usual meeting hacks you’ve read about (start and stop on time, have a clear agenda and action steps after the meeting, and so on). Kevin M. Hoffman, in his book Meeting Design, goes much further. He approaches the design of meetings as he would approach the design of a user experience, or a product interface.

In this episode of Human Tech we explore how designing meetings can change the team, and perhaps change the organization.

 

 

The best way to reach Kevin is to contact him via twitter:

@Kevinmhoffman

AND Kevin is looking to hire designers and researchers at Capital One in Washington DC area, Chicago, New York, Richmond VA, San Francisco, or Plano TX, so contact him if you are interested.

And check out his book: Meeting Design published by Rosenfeld Media.

Get a Free Social Media Evaluation, Free Social Media Care and Feeding, and Free Advice

Would you like to get FREE advice on how to start and/or improve the social media impact of your organization or brand? And help train the next generation of social media/UX designers?

I am an Adjunct Professor at the University of Wisconsin, Stevens Point. Starting in September of 2018 I’m teaching a course on Social Media. From the course description:

“Topics will include: the behavioral science of social communication online, the user experience of social media, legal and ethical issues in social media, and strategies for effectively using social media for growing a business and/or community. Student teams will work on case studies with actual organizations and companies to plan social media strategies, as well as experience the “care and feeding” of social media communities. Diverse applications will include, healthcare, wellness, tech, and non-profits.”

In the class we will use real life case studies. A team of 3-4 students will be assigned to a client. They will perform a Social Media Audit and make suggestions for changes to improve the impact of the existing social media, if any, and suggest changes for adding new social media channels. The teams will also be responsible for the “care and feeding” of one or more social media channels for the case study organization thoughout the semester.

If you have a social media existing channel that you would like evaluated and/or if you would like to start a social media campaign for your organizaiton, then you can apply to be a team case study. If chosen you receive free advice  and you will be helping to train the next generation of social media and UX designers.

What you should expect:

  • You will  spend about 2-3 hours a month for September, October, November and December working with your team. This will be via email, Skype and/or teleconference. You will be speaking with them about your company/organization, your social media goals and giving them feedback on the  advice that they prepare for you.
  • At the end of the semester you will have suggestions for how to start, increase, and/or improve your social media.

Here are the requirements:

  • You have an existing or shortly to be deployed company or organization.
  • You have existing social media accounts and/or are ready to establish new ones. These accounts must work in English.
  • You or a member(s) of your team have time to meet with the team remotely, answer their questions and give feedback in a timely manner.

Here’s what you need to submit in an email to: susan@theteamw.com

  • Your Name:
  • Your Contact Info:
  • Brief Description of the company/organization
  • Brief Description of your current social media use
  • Social media goals or changes if you know them
  • Anything else you think we should know:

Let me know if you have questions, and thanks in advance for submitting your product for a possible evaluation. We will look through all applications submitted and get back to you in early September.

Thanks!

Susan Weinschenk, Ph.D.

How Trust Affects Creative Collaboration


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Control freaks and psychological safety — We brought Eric Olive on the podcast as a guest to talk about the science of decisions and we ended up talking about control and safety. How do you create an environment of psychological safety? And how does that encourage creative collaboration?

Eric has also offered a list of articles and books for more reading which we’ve added below.

You can reach Eric at:

uiuxtraining.com
eric@uiuxtraining.com

Articles

A Leader’s Framework for Decision Making by David J. Snowden and Mary E. Boone HBR November 2007

Fooled by Experience by Emre Soyer and Robin M. Hogarth

Leaders as Decision Architects by John Beshears and Francesca Gino— Harvard Business Review. Structure your organization’s work to encourage wise choices.

“Organizing and the Process of Sensemaking”, Organization Science, vol. 16, no. 4, pp. 409-421.

“The Identification of Solution Ideas During Organizational Decision Making,” Management Science 39: 1071–85. Paul C. Nutt (1993),

“Surprising but True: Half the Decisions in Organizations Fail,” Academy of Management Executive 13: 75–90. Paul C. Nutt, 1999.

Only for HBR (Harvard Business Review) Subscribers

Before You Make That Big Decision by Daniel Kahneman, Dan Lovallo, and Olivier Sibony. Harvard Business Review.

The Hidden Traps in Decision Making by John S. Hammond, Ralph L. Keeney, and Howard Raiffa. Harvard Business Review, January 2006.

Books

A More Beautiful Question by Warren Berger

Beyond Greed and Fear by Hersh Shefrin

Decisive by Dan and Chip Heath

Educating Intuition by Robin Hogarth

Focus by Daniel Goleman

How We Decide by Jonah Lehrer

Intuition at Work by Gary Klein

Nudge by Richard Thaler and Cass Sunstein

Seeing what Others Don’t by Gary Klein

The Art Of Thinking Clearly by Rolf/Griffin Dobelli

Winning Decisions by J. Edward Russo and Paul J.H. Schoemaker’

 

Human Tech is a podcast at the intersection of humans, brain science, and technology. Your hosts Guthrie and Dr. Susan Weinschenk explore how behavioral and brain science affects our technologies and how technologies affect our brains.

You can subscribe to the HumanTech podcast through iTunes, Stitcher, or where ever you listen to podcasts.

The Intersection of Multitasking, Flow State and Mindfulness on the Human Tech Podcast


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You’ve probably heard (maybe too many times) how multitasking is not a good thing for your productivity. In this episode of Human Tech we share the myths and truths of multitasking and also explore the relationship between multitasking, the flow state, and mindfulness.

In the episode we talk about a video where you can test out your multitasking abilities. Here’s the video:

We also mention our latest online video course, The Science of Productivity if you want to check that out.

Human Tech is a podcast at the intersection of humans, brain science, and technology. Your hosts Guthrie and Dr. Susan Weinschenk explore how behavioral and brain science affects our technologies and how technologies affect our brains.

You can subscribe to the HumanTech podcast through iTunes, Stitcher, or where ever you listen to podcasts.

Design In Sweden


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In this podcast episode we talk with Johan Berndtsson about design and business in Sweden. Johan invites listeners to submit suggestions for speakers for his next “From Business To Buttons Conference” and also invites people to come do design work in Sweden.

Throughout the podcast we refer to videos, give web addesses and so on. Here is the list of links and recommendations from Johan:

Check out Europe’s greatest Business, Service, and UX-design conference, From Business to Buttons at https://frombusinesstobuttons.com/, and the videos from past conferences at  https://frombusinesstobuttons.com/archive . All of them are excellent, but be sure to watch:

  • Jared Spool
  • Mike Monteiro (both talks)
  • Kim Goodwin (both talks)
  • Eric Meyer
  • Golden Krishna
  • Patricia Moore, and of course
  • Susan Weinschenk

Also, if you want to learn more about inUse check us out at http://www.inuseexperience.com, and e-mail johan.berndtsson@inuse.se if you have questions or if you’re interested in joining.

Further reading:

The story behind the conference: http://www.inuseexperience.com/blog/story-behind-business-buttons/

Thoughts behind UX and Service Design moving out into the physical world: http://www.inuseexperience.com/blog/experiences-services-and-space/

A template for the Impact Map, our perhaps best tool to connect business goals to user behavior and design: http://www.inuseexperience.com/blog/template-impact-maps-here/

The history behind the Impact Map (http://www.inuseexperience.com/blog/evolution-impact-mapping/) and how it has evolved over the years (http://www.inuseexperience.com/blog/evolution-impact-mapping/).

And… The invitation for designers to come to Sweden: http://www.inuseexperience.com/blog/dear-us-designers-welcome-sweden/

Human Tech is a podcast at the intersection of humans, brain science, and technology. Your hosts Guthrie and Dr. Susan Weinschenk explore how behavioral and brain science affects our technologies and how technologies affect our brains.

You can subscribe to the HumanTech podcast through iTunes, Stitcher, or where ever you listen to podcasts.

 

 

 

 

 

 

 

How do you build a culture of trust?


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How’s the trust quotient where you work? Or in the country where you live? How do you build a culture where people trust each other?

We talk about the research on cooperation, punishment and trust in this episode of Human Tech.

For more details on the topic after you listen to the podcast, you may want to check out the blog post and video post on the same topic.


Human Tech is a podcast at the intersection of humans, brain science, and technology. Your hosts Guthrie and Dr. Susan Weinschenk explore how behavioral and brain science affects our technologies and how technologies affect our brains.

You can subscribe to the HumanTech podcast through iTunes, Stitcher, or where ever you listen to podcasts.

Nick Fine’s UX Psychology rant on the latest episode of the Human Tech podcast


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Has the field of user experience (UX) been invaded and co-opted by designers? Has it lost its way from its original roots in Psychology?

Nick Fine says “YES!”. In this episode of the Human Tech podcast we have a spirited conversation with Nick about his crusade to bring Psychology back in a big way to UX. We discuss what that means, why it’s important, and the need for large-scale user research projects.

If, after listening to this episode, you want to get involved, (and you may want to do that after you listen in), here are some ways to reach Nick:

LinkedIn:  https://www.linkedin.com/in/dr-nick-fine-6a65a3/

Twitter:  @doctorfine

YouTube video:  https://www.youtube.com/watch?v=9-wBqOhrpbk&t=5s


Human Tech is a podcast at the intersection of humans, brain science, and technology. Your hosts Guthrie and Dr. Susan Weinschenk explore how behavioral and brain science affects our technologies and how technologies affect our brains.

You can subscribe to the HumanTech podcast through iTunes, Stitcher, or where ever you listen to podcasts.

Why You Should Kanban Your Life: An Interview With Amii LaPointe

Logo for HumanTech podcast In this episode of the Human Tech podcast we bring Amii LaPointe on the show. Amii is a Professor at the Milwaukee School Of Engineering where she teaches User Experience. We talk about the “old” days of writing documentation manuals, and her experiment in “kanbaning” her life.


Human Tech is a podcast at the intersection of humans, brain science, and technology. Your hosts Guthrie and Dr. Susan Weinschenk explore how behavioral and brain science affects our technologies and how technologies affect our brains.

You can subscribe to the HumanTech podcast through iTunes, Stitcher, or where ever you listen to podcasts.