365 Ways To Persuade And Motivate: #4 Give People Autonomy

screenshot from Fluenz language softwareIn the previous blog post in this series I wrote that one of the best ways to motivate people is to stimulate a desire for mastery – and that breaking things into small pieces and showing progress through the pieces encourages the desire for mastery.

Another tip for stimulating the desire for mastery is to give people autonomy.  When people feel that they have some control over what they are doing and how they do it then their desire for mastery increases. They will then be motivated to continue and keep learning.

If people feel that they don’t have any control or autonomy then they lose the desire to learn and do more – they lose the desire to master whatever task you are asking them to do.

Here’s an example: Let’s say that you have created a language learning app. The desire for mastery will be automatically in play if the person wants to learn a language. However, if you want people to continue using the app, and use it frequently and often, then you need to do more than just present lessons in the app. One way to further stimulate the desire for mastery, is to give them some control over how they use the app. You can provide different types of exercises and interactions, such as listening, writing, or speaking the language, and let them choose which exercises and activities they need or want, and in what order to do them. If they feel they have control over how quickly they go through the lessons, which ones they repeat,  which activities to engage in, and in what order, then they will be more motivated to keep learning.

What do you think? Have you used tried giving autonomy to keep people motivated?

To learn more check out our 1 day seminar on The Science of Persuasion.

100 Things You Should Know About People: #31 — The Desire For Control And Choice Is Built In

picture of book coverI’ve just started reading Sheena Iyengar’s new book, The Art of Choosing. I’ve been a fan of Dr. Iyengar’s work for a while. She’s the author of the famous “jam study”, that I talked about in a previous blog.   (I’ll do a book review of the new book in a future post). Early in the book she talks about some of the research on choosing and control.

The paradox of choosing — In his book The Paradox of Choice, Barry Schwartz talks about how much we want to have lots of choices. The paradox is that if we have lots of choices then we tend not to choose at all. I have a chapter in my book Neuro Web Design: What makes them click devoted to our need to have choices, and the resulting inability to choose.

The innate desire to control — The desire to control our environment is built into us. This makes sense, since by controlling our environment we likely increase our chances of surviving. Iyengar’s discussion in her new book about choices got me thinking about control, and the relationship between having lots of choices and being in control.  The desire to control is related to the desire to have choices.

The need to control starts young — In a study of infants as young as 4 months, the researchers attached babies’ hands to a string. The infants could move their hands to pull a string which would cause music to play. Then the researchers would then detach the string from the music control. They would play music at the same intervals, but the infant had no control over when the music would play. The babies would become sad and angry, even though the music was still playing at the same intervals. They wanted to control when the music played.

We think that choices = control — In an experiment with rats, the rats were given a choice of a direct path to food or a path that had branches and therefore required choices to be made. The rats preferred the path with branches. Monkeys and pigeons learn to press buttons to get food, but they prefer to have more than one button even though it doesn’t get them any more food. Even though it isn’t necessarily true, we equate having choices with having control. If are to feel in control, then we need to feel that our actions are powerful and that we have choices to make. Sometimes having a lot of choices makes it harder to get what we want, but we still want the choices so that we feel in control of the decision.

For more information about the books mentioned in this post (affiliate links):

——————————————————————-

Did you find this post interesting? If you did, please consider doing one or more of the following:

add your comment
subscribe to the blog via RSS or email
sign up for the Brain Lady newsletter
share this post