Dean Barker, VP for UX at United Health Group on the Human Tech Podcast

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On this episode of Human Tech we talk with Dean Barker who is the VP for User Experience for United Health Group, and is also a long time friend and colleague. We talk about the challenges of finding UX staff, challenges in doing UX work at a large corporation, and some of the past projects Dean and I worked on together over the years.


2nd Edition of 100 Things Book

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When I wrote 100 Things Every Designer Needs to Know About People I, of course, hoped people would like it (every author wants to be a “best seller”!). It has turned out to be even more popular than I had thought and hoped, and I am very grateful to all the readers who have read it and who have reached out to me about it since it was first published.

Over the last few months I’ve been working on a 2nd edition. I wanted to update some of the research and include some new ideas. So I’m happy to say that I’ve finished the 2nd edition and sent it off to the publisher for printing. The official date it will be available is June 30 (2020) but it is available for pre-order now at Amazon.

My publisher has also given me a promo code for 35% off if you pre-order it through their outlet. (good through June 30). The code is 100THINGS.

If your copy is dog-eared and you want a new one, or if you want to buy one for a friend or recommend it to others, try the 2nd edition.

UX Research for Conversational AI

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In this episode of the Human Tech podcast we talk with Cheenu Chari, a UX Researcher from Austin Texas. We talk about how doing UX research on conversations differs from UX research on other interfaces, and even range into questions about whether people want one omnipotent chatbot to talk to or several specialized chatbots. 

For more information, here is some info on where to reach and follow Cheenu:

LinkedIn: Srikant (‘Cheenu’) Chari
Twitter: @minstrelman91
Instagram: @cheenu.chari 
Medium: https://medium.com/@minstrelman91

And here is a link to the the Medium article he mentions in the episode: “Scripts And Schemas and how they apply to Conversational Design”: https://chatbotslife.com/the-scripted-life-what-scripts-and-schemas-can-teach-us-about-designing-conversational-832e21cf2c7d

 


 

Writing Is Designing

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In this episode of the Human Tech podcast we talk with Michael Metts and Andy Welfle about their new book: Writing Is Designing. The conversation includes:

  • Why and how words and writing are part of the user experience of a product
  • The difference between tone and voice
  • Ideas for influencing design as a member of a design team

and lots more.

You can find more information about Andy and Michael and order the book from their website: 

https://www.writingisdesigning.com/

 


 

UX Strategy: Making UX Teams More Efficient, Effective, and Impactful

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On this episode of the Human Tech podcast we talk about user experience (UX) strategy: What is it, why it’s important and what it entails.

We also talk about our new curriculum in UX Strategy that we recently launched at courses.theteamw.com

Here are the links we mention in the the episode:

The free UX Strategy Fundamentals online video course

The full UX Strategy curriculum of 6 online video courses


Elizabeth Rosenzweig On The Human Tech Podcast

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Elizabeth is the Founder and Director of World Usability Day. She joined us on this episode of the Human Tech podcast to talk about how World Usability Day got started, a little bit about the history of photography, her definition of usability, and the possible future of UX conferences. We also talk about her book, Successful User Experiences.

This year World Usability Day is on November 14, 2019. You can find more information at the World Usability Day website.


Talking User Research With David Travis

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David Travis joins us on the Human Tech podcast to talk about teaching people how to do user experience work and specifically how to do user research. Which means we of course talk about his latest book, Think Like A UX Researcher.


The Secret Key To A Usable Product: Objects & Views

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This is definitely a “nerdy” episode of Human Tech. We tackle a not very well known design topic:”objects and views”. It’s conceptually the hardest thing I consult on and teach about in user experience design. Learn about this powerful and slightly obscure factor that is the secret key to a usable product.


A Rant About User Research: The Latest Episode Of The HumanTech Podcast


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For this episode of the Human Tech podcast, Susan Weinschenk goes solo at the microphone to talk about user research:

What it is
Why you can’t skip it
What kind of user research to do
Making the ROI case for user research


If you want to learn more about user research by the way, we have an online video course on the topic.